Frequently Asked Questions
If you need help with your order or have a question about one of our products, please read the frequently asked questions below. If you can't find your answer there, please get in touch with our support team via info@getglowroot.com
Our customer support is available everyday. Average answer time: 1-2 business days.
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6-9 Days
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.